Return and Refund Policy

 Thank you for shopping with us at Wolfpax Garage.

We want you, our customer to be 100% happy with your purchase. Please reach out to us if you have any queries regarding our Policy below!

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at wolfpaxgarage@gmail.com. Please note that returns will need to be sent to the following address: 2/38 Barberry Way, Bibra Lake, WA, 6163, Australia. You can always contact us for any return questions at wolfpaxgarage@gmail.com. 

Damages and Issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at wolfpaxgarage@gmail.com. 

Refunds

It is advised that you contact us first and provide us with photographs of the item before the return shipping process has begun. This can help avoid unnecessary expenditure on your behalf should the item(s) not qualify for a return.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to back to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies or banking institutions policies.

Shipping

Transport Insurance is not covered under the Free Shipping Option.

Customer, will be responsible for organising and paying your own shipping costs to return your item. Shipping costs are non-refundable. It is suggested that you consider registered or assured shipping to negate any complications that may arise should the item become lost in transit. We cannot be held responsible for any incidents or accidents that arise while the products are under the responsibility of the shipping/freight company used. The package/carton/box must be labelled correctly so we can identify who has returned the product and other relevant information.

Return address is:

2/38 Barberry Way

Bibra Lake, WA, 6163